Terms & Conditions

Effective Date: 6/1/2025
Website: www.thebigthinkingbox.com
Operated by: Grey Castle Digital (“we,” “us,” “our”)

Welcome to The Big Thinking Box, where we turn learning into adventure! By using this website or purchasing a product, you agree to these Terms & Conditions. Please read them carefully ,they protect both you and us, so we can keep inspiring Brave Thinkers everywhere.

1. General Use

By accessing or using our site, you agree to follow these Terms & Conditions and our Privacy Policy.
If you do not agree, please discontinue use of the site.

You must be 18 years or older (or have a parent/guardian’s permission) to make a purchase.

2. Products & Availability

We aim to keep product information, images, and prices accurate, but occasional updates or variations may occur.

We reserve the right to:

  • Change or discontinue products at any time

  • Correct pricing or description errors

  • Limit quantities per order or customer

If an order cannot be fulfilled, we’ll notify you and issue a refund.

3. Orders & Payments

All prices are shown in U.S. dollars (USD).
Payments are processed securely through our third-party checkout provider.

By submitting payment, you confirm that:

  • All information provided is true and accurate

  • You are authorized to use the selected payment method

We do not store your credit card details.

4. Shipping & Delivery

We currently ship within the United States.
Delivery times vary by location and carrier. Estimated delivery dates are provided at checkout but are not guaranteed.

Please ensure your shipping address is correct. We are not responsible for items lost due to incorrect addresses.

5. Returns & Refunds

Our Return Policy applies to all products purchased from our store.

  • Unopened Activity Packs may be returned within 14 days of delivery.

  • Opened items, digital materials, or sale items cannot be returned.

  • Damaged or incorrect orders will be replaced promptly.

To start a return, contact us at info@thebigthinkingbox.com.

6. Pre-Orders & Promotions

Occasionally, we may offer pre-sale pricing or promotions. These offers are valid only for the specified period and cannot be applied retroactively.

Pre-order items will ship upon release; updates will be provided by email.

7. Intellectual Property

All content, including text, logos, illustrations, characters, and product designs, are the property of Grey Castle Digital and are protected under copyright and trademark laws.

You may not copy, reproduce, or use our materials for commercial purposes without written permission.

(That means Sir William the Brave Knight is off-limits unless you’re joining his quest officially!)

8. Educational Use

Educators and parents are welcome to use our materials in classrooms or home learning environments.
Reproduction or resale of our content without permission is prohibited.

9. Limitation of Liability

Grey Castle Digital LLC is not liable for:

  • Indirect or consequential damages

  • Injuries or losses resulting from misuse of our products

  • Website downtime or errors

Use our materials responsibly and supervise younger learners.

10. Privacy & Data

We care deeply about your privacy. Any personal data collected is handled according to our Privacy Policy.

11. Modifications

We may update these Terms at any time. The latest version will always be posted here. Continued use of the site means you accept any changes.

12. Contact Us

Have questions, suggestions, or a brave idea to share?
Email: info@thebigthinkingbox.com