Privacy Policy

Effective Date: 6/1/2025

Your privacy matters to us. This policy explains how Grey Castle Digital. LLC collects, uses, and protects your information when you visit www.thebigthinkingbox.com or purchase our products.

1. Information We Collect

We collect information to improve your experience and fulfill your orders, including:

  • Personal Information: name, email address, shipping/billing address, and payment details.

  • Non-Personal Information: browser type, device type, pages visited, and general site usage.

  • Cookies & Tracking Tools: to improve performance, remember preferences, and provide personalized content.

2. Use of Meta (Facebook) Pixel

Our site uses the Meta (Facebook) Pixel to help us understand how visitors interact with our site and to show relevant ads on Facebook and Instagram.

The Meta Pixel collects anonymous data such as:

  • Pages visited

  • Actions taken (like purchases or form submissions)

  • Browser and device information

This helps us improve our ads and measure their effectiveness.
You can manage or opt out of Meta’s tracking through your Facebook Ads Settings or visit https://www.facebook.com/privacy/.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate updates or promotions

  • Improve our website and product experience

  • Comply with legal and accounting obligations

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We share limited data only when necessary:

  • With payment processors and shipping providers to fulfill orders

  • With analytics or marketing tools (like Meta or Google) to improve services

  • When required by law

All partners must maintain strict data protection standards.

5. Data Security

We use secure servers, SSL encryption, and trusted payment processors to protect your information.
While no system is 100% secure, we take every reasonable step to safeguard your data.

6. Cookies

Cookies are small files stored on your device to enhance your experience. You can adjust cookie settings in your browser, but some features may not function properly without them.

7. Your Rights

You may:

  • Request a copy of your data

  • Ask for corrections or deletion of your data

  • Opt out of marketing communications anytime

To exercise these rights, contact info@thebigthinkingbox.com.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13.
Parents or guardians who believe a child has shared information can contact us to have it deleted.

9. Policy Updates

We may update this Privacy Policy periodically. The most recent version will always be posted here, with an updated “Effective Date.”

10. Contact Us

For any privacy-related questions, please reach out to:
📧 info@thebigthinkingbox.com